At She Said Yes, we are committed to providing you with exceptional jewelry pieces that meet the highest quality standards. We understand that there may be instances where you may need to return a product. Please take a moment to review our return and refund policy to understand the terms and conditions.

 

1. Eligibility for Returns: We accept returns only for products that are defective or damaged upon arrival. If you believe you have received a defected product, we are here to assist you.

 

2. Reporting a Defect: To initiate the return process, we require customers to share unedited 360-degree videos of the product in question. These videos must be sent to our customer care WhatsApp number at +91 7838410841 within 24 hours of the product's delivery. This step helps us to assess the issue accurately and promptly.

 

3. Return Authorization: Once we receive the video and confirm the defect, we will provide you with a return authorization and instructions on how to proceed. Please do not return any product without receiving prior authorization.

 

4. Return Shipping: We will arrange for the return shipping of the defected product at our cost. Please make sure to pack the product securely in its original packaging, including all accessories, certificates, and documents.

 

5. Inspection and Resolution: Upon receiving the returned item, our team will inspect it to confirm the defect. If the product is indeed found to be defected, we offer the following resolutions:

• A replacement of the same product if available.
• A full refund of the purchase amount to your original payment method.

 

6. Refund Processing Time: Refunds will be processed within 7 business days after we have received and inspected the returned product. Please allow additional time for the refund to reflect in your account, depending on your payment method and financial institution.

 

7. No Exchanges: Please note that we do not accept exchanges. If you wish to receive a different product, you may return the defective item following the process outlined in this policy and place a new order for the desired product.

 

8. Refund Exceptions: We do not offer refunds for shipping charges, customs fees, or any other additional charges associated with the purchase. The refund will be for the product's purchase price only.

 

9. Non-Defective Products: If you wish to return a product that is not defective, our standard return policy does not apply. However, please contact our customer support team, and we will do our best to assist you on a case-by-case basis.

 

If you have any questions or require further assistance regarding our return and refund policy, please do not hesitate to contact our customer support team. We are dedicated to ensuring your satisfaction with your purchase.